Terms and conditions

Shipping & Delivery: Australia Post Express or Regular Parcel service is used for the majority of our orders. We are not interested in making any money from shipping of our orders, and the shipping price is calculated by Australia Post's server at time of checkout, based on the weight of your order. Items too large to travel via Australia Post must be sent via courier – usually we use TNT or Greyhound for delivery of large kits etc. Some large kits are split over 3 boxes, and delivery prices can fluctuate dramatically as they are also based on the delivery destination, making it impossible for us to publish these freight costs on our website. If you order an item online that is too large to travel via Australia Post, we aim to contact you within the next business day with an accurate quote. Your order will not be processed and your card will not be charged until we have contacted you and you agree to the shipping quote and method.

Stock: We aim is to have the vast majority of our products in stock and available to ship immediately as reflected by our online stock inventory system, however as we also operate as a retail store open to the public, stock levels can sometimes vary. Should an ordered item be out of stock, we will try to contact you to offer an alternative or give an accurate delivery time for the original item.

Packing: Our despatch department use plenty of bubble wrap, foam chips and cardboard to ensure that your order arrives in one piece. Your long term business is very important to us. Desert Aircraft Australia reserves to right to cancel an order if it deems the freight method is not acceptable to ensure the parcel arrives in acceptable conditions.

Proof of Delivery: We will always do our best to find the most cost effective shipping method for your order. Generally all orders shipped will require proof of delivery by default. Please consider this when specifying your delivery address, as we cannot leave the goods if there is no one available to sign for them.
It is your responsibility to ensure you take all reasonable steps to secure the correct and safe delivery of your goods. We act on your behalf in arranging delivery to you only. If you wish to waive the proof of delivery option we cannot be held responsible for any loss or damage of the goods during transit.

Freight: Australia Post Standard and Express Service: This is an ordinary Post Service and is not insured and is used at the clients OWN RISK. Tracking details will be forwarded to the email address you specify during checkout. Couriers:We use various providers to find you the best deal, usually TNT and Greyhound Freight. Not all of these services are insured and some have online track and trace systems. We can authorize the couriers to ‘Leave without signature’ by your request, but this invalidates any insurance for ‘lost or damaged’ parcels showing a successful delivery. Uninsured Goods: Desert Aircraft Australia cannot be held responsible for uninsured articles which are lost in transit or damaged on receipt. Shipping Restrictions: Desert Aircraft Australia does not ship to hotels or motels. Orders must ship to either a permanent home address or a business address.

Pickups: Desert Aircraft Australia offers a “Pay on Pickup” service, this can be selected at checkout.

Privacy & Security

Credit Card Details: Credit Card details are held by our secure 3rd party server until processing of payment and will be deleted from this server once payment is processed.
Email communications from Desert Aircraft Australia: Desert Aircraft Australia may also provide you with information about our products and website changes in an emailed newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by replying to any email with “Unsubscribe” in the subject line. Desert Aircraft Australia may also make you aware of additional products and services which form part of your relationship with Desert Aircraft Australia.

Storage & Security of Personal Information: Desert Aircraft Australia takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. We will keep your address and credit card details on file in a secure offline location for future orders, please indicate in the “Notes” section when completing your order if you do not wish for these details to be held.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Desert Aircraft Australia. However, Desert Aircraft Australia will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Desert Aircraft Australia website.

Access to Your Information: Unless you become a registered Desert Aircraft Australia user, Desert Aircraft Australia does not collect information that identifies you personally. If however, you become a Desert Aircraft Australia registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to:sales@desertaircraft.com.au

Privacy & Site Changes: From time to time, Desert Aircraft Australia may review and update its privacy statement. Revised versions will be updated on the website.

Returns & Replacements
Pre Condition To Use: Do not use this website unless you have read these terms, and accept that they will govern your right to use and access our website and all the documents, links and information contained on it. If you choose to use Desert Aircraft Australia’s website and download documents, then Desert Aircraft Australia will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and Desert Aircraft Australia’s rights and obligations to each other.
Amendment of Terms: Desert Aircraft Australia reserves the right to change these terms and conditions of use at any time and those changes shall take effect in respect of all subsequent uses by you of the website. You should therefore check these terms every time before you use the website and only if you accept these terms should you proceed to access and use the documents on the website. Desert Aircraft Australia reserves the right to refuse access, disable accounts or void any order/transaction performed against this service at our sole discretion.
Ordering and Payment Terms and Conditions: Desert Aircraft Australia will not ship items until funds are processed and cleared into our transaction account.Of course you may call into our store in Mansfield, Brisbane QLD. and make a purchase any time during normal business hours. You will be made most welcome and it is a great way to casually browse our huge product range. Most deliveries will require a “Proof of Delivery” signed receipt, so it is wise to consider this when specifying a delivery address. Note that shipping companies and the postal services usually deliver during normal business hours only. To ensure transaction security, Desert Aircraft Australia reserves the right to void transactions or conduct direct research (by calling the bank or consumer) to verify the intent and order placed with the service. This may occur from time to time depending on the order size, and account status or the user.
Parental verification of orders - Customers under the age of 18 must have a parent or legal guardian verify any purchase order. If you do not we will assume that you are over the age of 18 years.
Limitation On Desert Aircraft Australia’s Liability: It is an essential pre-condition to you using Desert Aircraft Australia’s website that you agree and accept that Desert Aircraft Australia is not legally responsible for any loss or damage you might suffer related to your use of the site, whether from errors or from omissions in our documents or information or from any other use of the website. In short, your use of the site is at your own risk. We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is almost impossible to determine whether crash damage was due to radio equipment failure or to operator error. In addition, we accept no responsibility for any purchased components that are incorporated into radio systems or problems caused by incompatibility between components, parts, and repairs not completed by Desert Aircraft Australia.
Links To Other Websites: Desert Aircraft Australia has provided on its website links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval or arrangement between Desert Aircraft Australia and the owners of those websites. Desert Aircraft Australia takes no responsibility for any of the content found on the linked websites. Desert Aircraft Australia’s website may contain information provided by third parties. Desert Aircraft Australia accepts no responsibility whatsoever for information or advice provided to you by its employees or information found on the Desert Aircraft Australia web site.
Trade Practices Act:  For the purposes of Sections 68 and 69 of the Trade Practices Act 1974 (Cth), Desert Aircraft Australia’s liability for any breach of a term of this agreement is limited to:-
The supplying to you of the goods again; or the payment of the costs of having the services supplied to you again.
Express Disclaimers: To the fullest extent permitted by law, Desert Aircraft Australia absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Desert Aircraft Australia gives no warranty that the goods and documents will be free of errors, or that defects will be corrected, or that Desert Aircraft Australia’s website or its server is free of viruses or any other harmful components. Desert Aircraft Australia does not warrant or make any representations regarding the use or the result of the use of any goods, document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Desert Aircraft Australia to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you.

Note that remote control products crash, and we have no control over your flying or driving abilities or the conditions you have chosen to fly in. We have test flown all of the aircraft we sell, and they all fly well. We are sorry, but cannot be responsible for your crash in any way shape or form. Please check over the aircraft and be sure all is well before taking to the air as once you apply the power the responsibility of the welfare of the aircraft is yours. Desert Aircraft Australia makes every effort to ensure the accuracy of the information published in our catalogues and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Desert Aircraft Australia makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

Reviews, Comments, Communications & Other Content: Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity or otherwise mislead as to the origin of content. Desert Aircraft Australia reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Desert Aircraft Australia and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Desert Aircraft Australia and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Desert Aircraft Australia or its affiliates for all claims resulting from content you supply. Desert Aircraft Australia has the right but not the obligation to monitor and edit or remove any activity or content. Desert Aircraft Australia takes no responsibility and assumes no liability for any content posted by you or any third party.

Your Privacy: Desert Aircraft Australia respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our Privacy Policy carefully. You may change your details at any time by accessing your information through your code key. All information Desert Aircraft Australia receives from its customers is protected by Desert Aircraft Australia’s secure server. Desert Aircraft Australia’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Desert Aircraft Australia collects is secured against unauthorised use or access.

Electronic Communications: When you visit desertaircraft.com.au or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Desert Aircraft Australia does sell products to children. If you are under 18, you may use Desert Aircraft Australia only with involvement of a parent or guardian. Desert Aircraft Australia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Third Parties Can Not Use Your Information: Desert Aircraft Australia does not sell or deal in personal or customer information. Desert Aircraft Australia may however use this in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. Desert Aircraft Australia may use the information that you provide to improve its website and its services.

Desert Aircraft Australia May Disclose: Desert Aircraft Australia may disclose information in good faith and where Desert Aircraft Australia is required to do so:- by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Desert Aircraft Australia, its customers or third parties.

Jurisdiction:This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Desert Aircraft Australia that results in litigation then you submit to the jurisdiction of the courts of Queensland.

Exclusion of Competitors: If you are in the business of importing, selling or supplying hobby and toy products then you are a competitor of Desert Aircraft Australia. Desert Aircraft Australia expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Desert Aircraft Australia will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Desert Aircraft Australia reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright And Restriction of Use: You are only permitted as a customer of Desert Aircraft Australia to use the documents downloaded from its website for the purposes of personal usage and gaining general knowledge. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the documents that you download from its website. Desert Aircraft Australia expressly reserves all copyright in its website and in all documents and information on its website.

Copyright Complaints: Desert Aircraft Australia and its affiliates respect the intellectual property of others and take it very serious. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

Trademarks and Restriction of Use: You are not permitted to use any trademarks, trade names, graphics or designs that are on Desert Aircraft Australia’s website. If you breach Desert Aircraft Australia’s trademarks then Desert Aircraft Australia reserve the right to take action against you.

Whole Agreement: These terms and conditions represent the whole agreement between you and Desert Aircraft Australia concerning your use and access to Desert Aircraft Australia’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms: Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed excision of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Desert Aircraft Australia will not ship items until funds are processed as cleared into our transaction account.  Most deliveries will require a “Proof of Delivery” signed receipt, so it is wise to consider this when choosing the delivery address during normal business hours. We may not be able to send to PO boxes as our couriers do not provide for this option. We can send to a Post Box if the goods are suitable to send via Australia Post services. To ensure transaction security, Desert Aircraft Australia reserves the right to void transactions or conduct direct research (by calling the bank or consumer) to verify the intent and order placed with the service. This may occur from time to time depending on the order size, and account status or the user. Parental verification of orders - Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed.
If an error is made and a product is listed at an incorrect price, Desert Aircraft Australia shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to you, Desert Aircraft Australia will immediately issue a credit in the amount of the incorrect price.